Service Agreement

This Service Agreement ("Agreement") is a legal contract between you ("Client") and OpenClaw VPS ("Provider," "we," "us") governing paid deployment and support services.

By booking or purchasing services, you agree to be bound by this Agreement and our Terms of Service.

We provide OpenClaw deployment assistance services, which may include:

- Remote deployment to Cloudflare Workers, VPS providers, or local machines - API key and environment configuration - Security hardening and access controls - Basic skill installation and configuration - Post-deployment email support (duration varies by service tier)

SCOPE LIMITATIONS: - Services are limited to deployment assistance as described in your purchased tier - We do NOT provide ongoing maintenance unless separately agreed - We do NOT guarantee uptime, performance, or specific outcomes - We do NOT provide 24/7 support unless explicitly included

You agree to:

- Provide accurate account credentials and access required for deployment - BACKUP ALL DATA before we begin any work - Review and approve all changes we make - Maintain your own accounts with third-party services (Cloudflare, Anthropic, VPS providers, etc.) - Pay all third-party service costs (hosting, API usage, domains, etc.) - Respond to our communications within 48 hours during the service period - Remove our access credentials after service completion

Failure to fulfill these responsibilities may result in service delays or inability to complete deployment.

CRITICAL NOTICE:

OpenClaw is third-party AI agent software that we do NOT develop, own, maintain, or control. We provide deployment assistance only.

By proceeding with our services, you acknowledge and agree:

- OpenClaw software may have SYSTEM-LEVEL ACCESS to your computer or server - AI agents may EXECUTE COMMANDS, MODIFY FILES, ACCESS DATA, or ACT AUTONOMOUSLY - AI behavior can be UNPREDICTABLE and may cause UNINTENDED CONSEQUENCES - We make NO WARRANTIES about the OpenClaw software's behavior, safety, security, or fitness for any purpose - We are NOT LIABLE for ANY DAMAGES caused by the OpenClaw software or any AI agent actions - You ASSUME ALL RISK of running AI agent software on your systems

You are solely responsible for: - Reviewing and monitoring AI agent actions - Implementing appropriate safeguards and access controls - Understanding the risks of AI automation - Complying with applicable laws regarding AI and automation

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

- Our TOTAL LIABILITY shall NOT exceed the amount you paid for the specific service - We are NOT LIABLE for any indirect, incidental, special, consequential, or punitive damages - We are NOT LIABLE for: - Data loss or corruption - System damage or security breaches - Business interruption or lost profits - Actions taken by AI agent software - Third-party service outages or failures - Costs incurred from third-party services

CLIENT ASSUMES ALL RISK associated with: - Running AI agent software - Granting system access for deployment - Third-party service reliability and costs

You agree to indemnify, defend, and hold harmless OpenClaw VPS, its operators, affiliates, contractors, and agents from any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising from:

- Your use of deployed OpenClaw software - Actions taken by AI agents on your systems - Your breach of this Agreement - Your violation of any third-party rights - Claims by your employees, users, or customers - Your failure to implement adequate safeguards

ALL SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.

We expressly disclaim all warranties, express or implied, including: - Merchantability - Fitness for a particular purpose - Non-infringement - Accuracy or reliability of results

We do NOT guarantee: - That OpenClaw will work as you expect - That deployment will be error-free - Specific performance metrics or outcomes - Compatibility with your specific use case

- Payment is due IN FULL before services begin - All prices are in USD unless otherwise specified - Payments are processed through our payment provider

REFUND POLICY: - Full refund if we cannot complete deployment due to our failure - No refund after successful deployment - Partial refund (50%) if Client cancels before deployment begins - No refund for support time already used

Either party may terminate this Agreement: - With 24 hours written notice before services begin (partial refund applies) - Immediately if the other party breaches this Agreement

Upon termination or completion: - You must revoke any access credentials provided to us - We will provide documentation of work completed - No refund for services already rendered

This Agreement shall be governed by the laws of the United States.

Any disputes shall be resolved through binding arbitration administered by a mutually agreed arbitration service. Each party bears its own costs.

You waive any right to participate in class action lawsuits against us.

This Agreement, together with our Terms of Service, constitutes the entire agreement between you and OpenClaw VPS regarding our services.

Any modifications must be in writing and agreed by both parties.

For questions about this Agreement or our services: Email: hello@openclawvps.com

For billing inquiries, please include your order confirmation number.